Workplace harassment and bullying does occur but clearly it is unacceptable behaviour under any circumstances. As a responsible employer you should be clearly communicating this to all employees, contractors and visitors to your business as not only do you, as an employer, have a moral obligation to protect your employees from harassment, New Zealand law also requires it. 

You only get one chance to make a first impression, they say, so in this year of vital national importance, what do your table tops say about you? Don Kavanagh asks.

Rugby World Cup 2011 takes place from 9 September to 23 October 2011 (the Tournament) and will be the biggest event New Zealand has ever hosted. Over 85,000 international visitors are expected, and economists estimate it will inject over $540 million into the national economy.

The second half of 2011 will be a mammoth undertaking for the hospitality industry in New Zealand.
Not only is the nations largest ever international sporting tournament

Hotelier James Hacon asked his colleagues about how they manage their tips – and found many simply don’t.

The last piece I wrote about how to divide tips sparked a lot of online debate on this magazine’s website.

The Rugby World Cup will see a huge influx of tourists – but just how prepared are you for them?

By Brad Golchin

With freedom of choice our guests truly have the rule of thumb when selecting accommodation. So it is essential for accommodation providers to stay on top of your guests expectations so that you can ensure that your product can and will meet their needs.

If you want to attract more guests, you need to provide rooms with a ‘wow’ factor along with the basic amenities. Eloise Gibson uncovers some surprise must-haves that will no doubt ‘wow’ our overseas and domestic visitors and make them want to come back.